Return Policy
Return & Exchange Policy
We want you to love your space. If something isn’t quite right, we offer exchanges or store credit.
As a small and growing business that personally manages all of our shipping, we do not currently offer refunds to original payment methods.
Exchanges & Store Credit Eligibility
Items are eligible for exchange or store credit unless marked Final Sale.
To qualify, items must be:
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Unused and unwashed
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Free of odors, stains, pet hair, or damage
Items that do not meet these requirements may be declined.
Exchange / Credit Window
Requests must be made within 30 days of delivery.
Exchange Options
You may choose:
Exchange for Another Item
If exchanging for:
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Higher price item → customer pays difference
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Lower price item → remaining balance issued as store credit
Store Credit
Store credit:
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Never expires
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Can be used on any future purchase
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Is issued once your return is received and inspected
Shipping
Customers are responsible for return shipping costs unless:
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Item arrived damaged
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Item arrived defective
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Wrong item was sent
If exchanging, customers are responsible for shipping the original item back. Rennah will cover shipping of the replacement item.
Final Sale Items
Items marked Final Sale are not eligible for:
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Exchange
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Store credit
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Return
Damaged or Incorrect Items
If your order arrives damaged or incorrect, please contact us within 5 days of delivery.
We will make it right.
How to Start an Exchange or Request Store Credit
Email: customersupport@rennah.com
Please include:
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Order number
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Item you want to exchange or return
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Replacement item (if exchanging)
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Reason for exchange or credit request
Processing Time
Once your return is received and inspected:
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Exchanges ship within 3–5 business days
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Store credit is issued within 2–3 business days
Our Promise
We stand behind our products and want you to feel confident shopping with Rennah. If you have any questions, we are always here to help.
Thank you for supporting Rennah — we’re grateful to be part of your home.
